Fleet Technical Support Supervisor
Octane
AED 6,000 - 7,999 per month
Full Time
2-5 Years
N/A
Posted a day ago
Job Details
Responsibilities:
* Assist customers with vehicle-related technical issues during their rental.
* Assess reported problems, provide clear guidance over the phone, and arrange further assistance when needed.
* Attend customer call-outs to inspect vehicles and resolve technical issues, including at night when required.
* Coordinate with Operations, Customer Service, and workshops to ensure timely resolution of customer issues.
* Supervise one technical support team member, assign tasks, and follow up on their completion.
* Keep accurate records of reported issues, actions taken, and resolution status.
Requirements:
* Previous experience in automotive technical support, fleet operations, or workshop coordination, with direct customer interaction.
* Strong technical knowledge of vehicles and practical troubleshooting skills.
* Ability to explain technical matters clearly and handle customer concerns calmly and professionally.
* Strong spoken English is mandatory.
* Valid UAE driving license.
* Availability for call-outs, including at night when required.
* Ability to coordinate another team member’s work and make decisions independently.
* Responsible, organized, and customer-focused
* Assist customers with vehicle-related technical issues during their rental.
* Assess reported problems, provide clear guidance over the phone, and arrange further assistance when needed.
* Attend customer call-outs to inspect vehicles and resolve technical issues, including at night when required.
* Coordinate with Operations, Customer Service, and workshops to ensure timely resolution of customer issues.
* Supervise one technical support team member, assign tasks, and follow up on their completion.
* Keep accurate records of reported issues, actions taken, and resolution status.
Requirements:
* Previous experience in automotive technical support, fleet operations, or workshop coordination, with direct customer interaction.
* Strong technical knowledge of vehicles and practical troubleshooting skills.
* Ability to explain technical matters clearly and handle customer concerns calmly and professionally.
* Strong spoken English is mandatory.
* Valid UAE driving license.
* Availability for call-outs, including at night when required.
* Ability to coordinate another team member’s work and make decisions independently.
* Responsible, organized, and customer-focused
Language
Russian, English, Arabic
Nationality
Any
Company Size
11-50
- Accounting / Finance
- Automobile
- Beauty / Salon
- Cleaner / Housekeeper
- Construction
- Cook / Chef
- Customer Service / Call Centre
- Data Management & Analysis
- Design
- Driver / Delivery
- Education
- Engineering
- Event Management & Operations
- Handyman / Technician
- HR / Admin
- Information Technology
- Legal Services
- Logistics & Distribution
- Manufacturing / Warehouse
- Marine Captain / Crew
- Marketing / Advertising
- Media, Art & Entertainment
- Medical / Healthcare
- Real Estate
- Restaurant Operations
- Sales / Business Development
- Secretarial / Front Office
- Security / Guard
- Sports & Fitness
- Travel & Hospitality
- Others
- Jobs Wanted
- Electronics
- Computers & Networking
- Business & Industrial
- Home Appliances
- Sports Equipment
- Clothing & Accessories
- Cameras & Imaging
- Jewelry & Watches
- Pets
- Musical Instruments
- Gaming
- Baby Items
- Toys
- Tickets & Vouchers
- Collectibles
- Books
- Music
- Free Stuff
- Lost/Found
- DVDs & Movies
- Furniture, Home & Garden
- Mobile Phones & Tablets
العربية