Job Details
Key Responsibilities
1. Accounts Receivable Management
Prepare and issue customer invoices accurately and on time.
Record and maintain customer accounts and receivable transactions in the ERP system.
Monitor customer outstanding balances and payment due dates.
Maintain accurate customer statements of accounts.
Ensure all invoices are supported by the required documents, including delivery notes, purchase orders, and other relevant approvals.
Follow up on overdue invoices and ensure timely collection of outstanding amounts.
Allocate customer payments against the correct invoices and accounts.
2. Collection & Credit Control
Conduct regular follow-ups with customers regarding overdue payments.
Coordinate with the Sales Team regarding outstanding customer accounts and collection commitments.
Maintain an updated collection schedule and expected payment dates.
Escalate long-outstanding or disputed accounts to the Accounts Manager / Management.
Monitor customer credit limits and payment terms as approved by Management.
Ensure company credit policy is properly implemented and followed.
Assist in resolving payment discrepancies, short payments, deductions, and customer disputes.
3. Reconciliation
Perform regular reconciliation of customer accounts.
Reconcile customer statements against the company’s accounting records.
Investigate and resolve differences between customer balances and company records.
Ensure all receipts and collections are properly recorded in the accounting system.
Coordinate with the bank/accounting team to verify incoming payments.
4. Reporting
Prepare weekly and monthly Accounts Receivable reports.
Prepare an updated Aging Report showing current, overdue, and long-outstanding balances.
Prepare collection reports and follow-up schedules.
Provide management with updates on major overdue accounts and collection status.
Monitor Days Sales Outstanding (DSO) and other relevant collection indicators.
Prepare reports for Sales and Management highlighting customers requiring urgent collection follow-up.
5. Coordination with Other Departments
Coordinate with Sales regarding customer payment status before processing new orders where applicable.
Coordinate with the Operations and Warehouse teams regarding delivery documentation required for invoicing.
Work with the Sales Team to resolve customer disputes affecting collections.
Coordinate with Accounts Payable and General Accounting teams where customer/vendor account offsets or adjustments are required.
Support Management in implementing and monitoring the company’s credit and collection procedures.
Key Performance Indicators (KPIs)
Percentage of receivables collected within agreed payment terms.
Reduction of overdue customer balances.
Collection achievement against monthly targets.
Accuracy of customer accounts and reconciliations.
Timely issuance of invoices and statements.
Number and value of unresolved customer disputes.
Reduction in long-outstanding receivables.
Timely submission of AR and collection reports.
Compliance with company credit policy.
Qualifications & Experience
Bachelor’s degree or diploma in Accounting, Finance, Business Administration, or a related field.
3–5 years of experience in Accounts Receivable, Credit Control, or Collections.
UAE accounting experience is preferred.
Experience in a trading, contracting, retail, or project-based company is an advantage.
Experience using ERP/accounting software is required.
Good knowledge of MS Excel and accounting systems.
Accommodation
As per UAE law
Company Visa
Health Insurance