F&B service

AED 2,000 - 3,999 per month

Hor Al Anz, Deira, Dubai, UAE

Full Time

2-5 Years

Bachelors Degree

Job Details

I am writing to express my strong interest in the F&B ,Front Office and Bellman position With 4 years of hands-on hospitality experience balancing high-touch front desk operations with seamless guest relations and luggage handling, I am confident in my ability to deliver the exceptional first impression your establishment is known for.
Throughout my career, I have thrived in fast-paced environments by wearing multiple hats. On the front desk side, I am fully proficient in managing guest check-ins/check-outs, resolving inquiries, and using Property Management Systems (PMS) to coordinate room assignments efficiently. Simultaneously, my extensive experience as a Bellman means I understand the physical and logistical flow of the lobby. I am adept at managing guest luggage safely, coordinating transportation, and providing local recommendations that enhance the guest experience from arrival to departure.
Some of my key highlights and contributions over the past 4 years include:
• Guest Satisfaction: Consistently maintained a 95%+ positive rating in guest feedback surveys by providing warm, proactive, and personalized service at the door and the desk.
• Efficiency: Streamlined luggage storage and delivery workflows, reducing average guest wait times during peak check-in hours by 15%.
• Problem Solving: Acted as a primary point of contact for guest issues, resolving complaints swiftly and professionally before they could escalate.
• Upselling: Actively promoted hotel amenities, dining venues, and room upgrades, contributing directly to front-office revenue goals.

Languages

Any

Nationality

Any

Location

Hor Al Anz, Deira, Dubai, UAE

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