Business Transformation & AI Implementation | Process Automation | Digital Operations

AED 8,000 - 11,999 per month

Dubai, UAE

Full Time

5-10 Years

Masters Degree

Job Details

Dear Recruiters,

My name is Mitchell Mvula. I am a digital transformation professional. I specialize in helping organizations improve how they operate through automation and AI in financial services and capital-intensive industries across Africa and the Middle East.
My operating philosophy is that, in business transformation, clarity and alignment are essential. This is because the nature of transformation requires the input of multiple stakeholders. My master’s thesis on RPA reinforced this belief. Successful transformation requires alignment between the technical and organizational elements of a business and the environment in which the organization operates.
The clearest evidence of this began during my tenure in tax consulting, where I led a diagnostic automation project alongside leaders and key Executive Committee members, including Chartered Accountants and Admitted Attorneys. In this project, I conducted problem identification and analysis and outlined possible solutions. I achieved this by mapping the as-is and to-be process flows and outlining the sequential logic for replacing manual steps with automated ones. The solutions I presented were implemented and improved the cycle time for processing claims by 87%, reducing an eight-hour claims process to 30 minutes. Beyond this, the processes contributed towards USD 12 million in recurring additional revenue per quarter. Additionally, I pioneered the User Acceptance Testing phase to ensure the automated system adopted the process correctly. I was subsequently nominated Star of the Quarter for Q2 2023, achieving a KPI average of 93% and an overall 10% improvement in performance.
I have since formalized my AI and automation capabilities through certifications including 1 Million Prompters (Dubai), AI and Digital Transformation in Government, and AI, Justice and the Rule of Law (Oxford Saïd Business School). I apply Claude and ChatGPT professionally to translate complex operational requirements into structured, documented, auditable workflows. I once challenged the saying that curiosity killed the cat — stepping from management consulting into tax recovery with no finance background — and discovered that the two worlds are far more interconnected than anyone told me. I do not just learn quickly. I learn from the inside of broken processes, under real consequences, and I leave behind documentation that works long after I am gone.

Thank you for your time and consideration .

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Location

Dubai, UAE

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