Customer Service Trainer - Call Center Trainer

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Details: Posted on: 18th May 2018

  • Education Level: Bachelors Degree
  • Work Experience: 10-15 Years
  • Commitment: Full Time


I am a Filipina who has been in the Call Center field for the past 12 years. The last project I worked on was with Barclays Bank, which is a reputable credit card business based in the US. I have worked with them for 4 years as a credit card collector before I got promoted as their operations trainer for 3 years. Prior to this, I worked with Ameriprise Financial, an investment company based in the US too. I was both the front liner for clients' inquiries and a website specialist.

I am well-trained in banking regulations and processes and knows what it takes to provide excellent customer service, given my 12 years experience in this field.

Proficient in MS Office, excellent verbal and written communication skills in English, report analysis and delivery, coaching, training materials development, and facilitating adult-learning.

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