ITSM/ Incident Manager

AED 12,000 - 19,999 per month

Al Nahda 2, Al Nahda (Dubai), Dubai, UAE

Full Time

10-15 Years

Bachelors Degree

Job Details

Dear Hiring Manager,
I am excited to apply for the Incident Manager – ITSM Specialist role. I bring a disciplined approach to incident coordination anda strong commitment to service continuity. I focus on clear prioritization, efficient triage, and timely recovery, while upholding consistent standards that support business objectives and user satisfaction.
In this role, I lead end-to-end incident handling, from detection and impact assessment through resolution and post-incident improvement. I set expectations, facilitate concise communication, and ensure accurate documentation for transparency and accountability. I work cross-functionally to drive root-cause analysis and reinforce preventive measures that reduce recurrence.
My approach balances urgency with control, using structured workflows, well-defined escalation paths, and measurable outcomes to maintain stability. I value stakeholder trust and provide concise updates that keep leaders and teams aligned during highpressure situations.
I am motivated to strengthen incident governance, refine runbooks, and promote best practices across the service lifecycle. I uphold ITSM principles that elevate reliability, support compliance, and improve customer experience. I welcome the opportunity to contribute to a culture of continuous improvement and resilient operations.
Thank you for your consideration. I look forward to discussing how my incident leadership and service management expertise can
support your goals.
Sincerely,
Samuel Sundersingh Jeyasingh

Languages

Any

Nationality

Any

Location

Al Nahda 2, Al Nahda (Dubai), Dubai, UAE

Show Map

Dubai

Jobs Wanted

Information Technology

Others

العربية