Customer service representative

AED 2,000 - 3,999 per month

Aykon City, Business Bay, Dubai, UAE

Full Time

2-5 Years

Bachelors Degree

Job Details

Dear Hiring Manager,
I am writing to apply for a suitable position in Airport Customer Service or Ground Handling Operations. With
over three years of hands-on experience in airline ground services with Etihad Airways through Bird Airport
Services Ltd and AI Airport Services Ltd, I bring strong expertise in passenger handling, airport operations,
and service excellence.
In my current role as Senior Customer Service Agent, I coordinate gate operations, support on-time
departures, and ensure compliance with airline safety and service standards. I have extensive experience
managing check-in, boarding, baggage services, and VIP/CIP passenger facilitation while maintaining
professionalism in high-pressure airport environments. Previously, as a Customer Service Executive, I handled
high passenger volumes, resolved customer concerns efficiently, and supervised ground staff to ensure
smooth operations and safety compliance.
I hold a Bachelor of Business Administration in Airline and Airport Management, along with a Diploma in
Aviation and IATA (Serving the Travel Customer). I am proficient in Microsoft Office and digital documentation
tools, and I communicate effectively in English, Malayalam, Hindi, and Tamil. My strong interpersonal skills,
attention to detail, and commitment to service quality enable me to consistently enhance passenger
satisfaction and operational efficiency.
I am eager to contribute my skills and experience to your organization and would welcome the opportunity to
discuss how I can support your airport operations and customer service goals.

Languages

Any

Nationality

Any

Location

Aykon City, Business Bay, Dubai, UAE

Show Map

Dubai

Jobs Wanted

Customer Service / Call Centre

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