Looking for a Leadership role in CX and CS
Job Details
Dear Hiring Manager,
I am writing to express my keen interest in the position, as advertised on the Platform. With over 18 years of progressive
experience as a visionary Business Leader in customer experience, success, sales, and operations, I am confident that
my proven ability to exceed client expectations, drive significant business outcomes, and craft innovative strategic
frameworks aligns perfectly with the requirements of this role and the esteemed reputation of your organization.
My career has been marked by a consistent track record of achieving and surpassing ambitious targets. Notably, I
spearheaded $1.5mn+ ARR in UAE, Australia & Singapore for an AI Retail SaaS Orchestration Platform, achieving
significant regional growth. Furthermore, I orchestrated a 10-member CS/KAM team to overcome client retention
challenges, achieving 95%+ CSat/NPS and maintaining 0% churn. In my previous role, I directed PAN India D2C/B2C
Inside Sales for Auto Insurance, overcoming market challenges to achieve over 80 Cr. monthly revenue, and elevated
sales conversions from 11% to 16% by implementing a consultative Sales-Service-Sales model.
I have a history of driving substantial improvements through strategic initiatives. For instance, I drove 32%+ efficiency
gains by enhancing service delivery and operations through SaaS solutions, RPA, and AI automations, optimizing costs
and boosting revenue. My leadership in re-architecting PAN India sales operations and Guest & Host CX journeys
resulted in a 25% improvement in CSAT. Additionally, I spearheaded global AI automation and RPA implementation,
overcoming process inefficiencies to achieve a 23% cost reduction and enhanced operational efficiency via cross-
functional teams. My ability to define and implement key performance indicators has consistently led to impactful
results, such as achieving a 12%+ uplift in CS KPIs/OKRs and a 121% ROI by enhancing key metrics cumulatively through
cross-functional collaboration.
My expertise extends to leveraging advanced technologies and analytical approaches to drive operational excellence. I
have successfully implemented SaaS solutions, RPA, and AI automations to boost efficiency and revenue. My proficiency
in data-driven oversight has been instrumental, and I am adept at leading enterprise-wide gap analysis and stakeholder
engagement to achieve significant performance uplifts across all functions.
Academically, I hold a Bachelor of Journalism & Mass Communication from Sikkim Manipal University.
I have also
pursued specialized certifications in RPA (Automation Anywhere and UiPath), Six Sigma Blackbelt, ISO 27001:2013, CMMI
Services Level 3, and Fundamentals of Digital Marketing, underscoring my commitment to continuous learning and
professional development in critical business areas.
I am available to start in this role from 15 days.
I am open to relocation and am fully prepared to relocate to Dubai or anywhere in India, as the requirements of this
position may necessitate.
I look forward to the opportunity to discuss how my skills and accomplishments can benefit your team in an interview.
I am writing to express my keen interest in the position, as advertised on the Platform. With over 18 years of progressive
experience as a visionary Business Leader in customer experience, success, sales, and operations, I am confident that
my proven ability to exceed client expectations, drive significant business outcomes, and craft innovative strategic
frameworks aligns perfectly with the requirements of this role and the esteemed reputation of your organization.
My career has been marked by a consistent track record of achieving and surpassing ambitious targets. Notably, I
spearheaded $1.5mn+ ARR in UAE, Australia & Singapore for an AI Retail SaaS Orchestration Platform, achieving
significant regional growth. Furthermore, I orchestrated a 10-member CS/KAM team to overcome client retention
challenges, achieving 95%+ CSat/NPS and maintaining 0% churn. In my previous role, I directed PAN India D2C/B2C
Inside Sales for Auto Insurance, overcoming market challenges to achieve over 80 Cr. monthly revenue, and elevated
sales conversions from 11% to 16% by implementing a consultative Sales-Service-Sales model.
I have a history of driving substantial improvements through strategic initiatives. For instance, I drove 32%+ efficiency
gains by enhancing service delivery and operations through SaaS solutions, RPA, and AI automations, optimizing costs
and boosting revenue. My leadership in re-architecting PAN India sales operations and Guest & Host CX journeys
resulted in a 25% improvement in CSAT. Additionally, I spearheaded global AI automation and RPA implementation,
overcoming process inefficiencies to achieve a 23% cost reduction and enhanced operational efficiency via cross-
functional teams. My ability to define and implement key performance indicators has consistently led to impactful
results, such as achieving a 12%+ uplift in CS KPIs/OKRs and a 121% ROI by enhancing key metrics cumulatively through
cross-functional collaboration.
My expertise extends to leveraging advanced technologies and analytical approaches to drive operational excellence. I
have successfully implemented SaaS solutions, RPA, and AI automations to boost efficiency and revenue. My proficiency
in data-driven oversight has been instrumental, and I am adept at leading enterprise-wide gap analysis and stakeholder
engagement to achieve significant performance uplifts across all functions.
Academically, I hold a Bachelor of Journalism & Mass Communication from Sikkim Manipal University.
I have also
pursued specialized certifications in RPA (Automation Anywhere and UiPath), Six Sigma Blackbelt, ISO 27001:2013, CMMI
Services Level 3, and Fundamentals of Digital Marketing, underscoring my commitment to continuous learning and
professional development in critical business areas.
I am available to start in this role from 15 days.
I am open to relocation and am fully prepared to relocate to Dubai or anywhere in India, as the requirements of this
position may necessitate.
I look forward to the opportunity to discuss how my skills and accomplishments can benefit your team in an interview.
Languages
Any
Nationality
Any
Location
Dubai, UAE
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