Customer Service Professional with 2 year experience looking for job

AED 2,000 - 3,999 per month

Dubai, UAE

Full Time

2-5 Years

Bachelors Degree

Job Details

• Welcomed and assisted passengers, creating a professional and friendly first impression
• Supported check-in processes, verified travel documents, and facilitated boarding
• Provided timely updates on flight schedules, delays, and airport facilities
• Assisted passengers with luggage, directions, and airport services
• Supported passengers with special needs, ensuring comfort and accessibility
• Monitored passenger flow, reducing congestion and improving operational efficiency
• Collected passenger feedback and suggested service improvements
• Collaborated with security, ground staff, and airline personnel to ensure smooth operations
• Educated passengers on self-service kiosks and automated check-in systems
• Assisted departing passengers at Abu Dhabi International Airport by providing professional customer service and guidance throughout the departure process.
• Guided passengers through immigration procedures and directed them to the appropriate immigration counters and departure areas.
• Checked and guided passengers regarding required travel documents before proceeding to immigration and departure areas, in accordance with applicable procedures.
• Handle passenger check-in, verify travel documents, and issue boarding passes in accordance with airline procedures.
• Assist passengers with baggage drop-off, baggage tagging, and general baggage-related queries.
• Provide accurate information regarding flight schedules, boarding gates, airport facilities, and travel procedures.
• Assist passengers during boarding and ensure smooth and efficient gate operations.
• Support passengers with special needs, including elderly passengers, families with children, and passengers requiring wheelchair assistance.
• Manage passenger queues and crowd flow during busy periods to maintain smooth airport operations.
• Collected passenger feedback and suggested service improvements
• Coordinate with airline staff, ground handling teams, security, immigration, and other airport departments when required.
• Make timely announcements and provide passengers with updates regarding flight delays, gate changes, and boarding information.
• Guide passengers through self-service check-in kiosks and automated airport services.
• Maintain high standards of safety, security, professionalism, and customer service at all times.
• Ensure compliance with airline policies, airport procedures, and applicable safety and security regulations.
• Assist with maintaining accurate passenger information and completing required operational documentation.
• Respond quickly to passenger needs and resolve issues while maintaining a calm and professional approach in high-pressure situations.

Languages

Any

Nationality

Any

Location

Dubai, UAE

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