تفاصيل الوظيفة
We are looking for an experienced Air Ticketing & Reservations Executive to join our team in Dubai.
Key Responsibilities:
• Handle domestic and international flight reservations, ticket issuance, reissuance, cancellations, and refunds.
• Operate Global Distribution Systems (GDS) for daily ticketing operations.
• Coordinate with airlines and travel partners to ensure smooth ticketing operations.
• Support ticketing system setup and maintenance, including IATA BSP, Amadeus, Sabre, Galileo (Travelport), and NDC platforms.
• Assist with IATA accreditation and BSP implementation.
• Develop and maintain Standard Operating Procedures (SOPs) for ticketing operations.
• Ensure compliance with airline policies, fare rules, and company procedures.
• Maintain accurate ticketing records and resolve ticketing-related issues.
• Provide professional customer service and support for ticketing inquiries.
Requirements:
• Minimum 5 years of experience in airline ticketing and reservations.
• Previous experience with a UAE travel agency is highly preferred.
• Experience in an IATA-accredited travel agency is preferred.
• Experience in Corporate Travel or OTA operations is an advantage.
• Proficiency in at least two of the following GDS systems is mandatory:
- Amadeus
- Sabre
- Galileo (Travelport)
• Experience with all three GDS systems is a strong advantage.
• Good knowledge of IATA regulations, BSP operations, airline fare rules, and ticketing policies.
• Proficiency in Microsoft Excel, Word, Outlook, and airline booking portals.
• Fluent English, both spoken and written, is mandatory.
• Bachelor's degree is preferred.
• IATA, Amadeus, Sabre, or Galileo certifications are an advantage.
Additional Requirements:
• Only candidates currently residing in Dubai, UAE will be considered.
• Immediate joiners are highly preferred.
• Previous UAE travel agency experience is highly preferred.
• Experience with Amadeus, Sabre, or Galileo (Travelport) is mandatory.
Interested candidates are invited to submit their updated CV.