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Assistant Loyalty Operations Manager

بواسطة Al Tayer Group
دبي دبي >
وظائف شاغرة وظائف شاغرة >
سكرتارية سكرتارية >
مدير عمليات مدير عمليات >
التفاصيل
https://dbzstatic-a.akamaihd.net/.dist_34b96953daa72831e376972502dc2678f67f8adb/ 9631744

التفاصيل: نُشِر بتاريخ: 14 ديسمبر 2017

  • اسم الشركة: Al Tayer Group
  • نوع التوظيف: دوام كامل
  • الراتب الشهري: غير محدد درهم
  • المهنة: مدير عمليات
  • الحد الأدنى من خبرة العمل: 0 - 1 سنة
  • الحد الأدنى من مستوى التعليم: غير محدد
  • صاحب الإعلان: صاحب العمل
  • المستوى المهني: مدير

الوصف:

To provide operational support to the loyalty programme team to ensure smooth delivery of programme objectives and assist in enhancing existing growth opportunities

Design and roll out loyalty programme campaigns/offers, in coordination with Business Units, to achieve programme objective of database growth, sales growth percentage, customer engagement (repeat purchase), retention and churn rate mapping
Manage loyalty programme campaign execution to ensure data quality enrichment such as email and SMS capture for existing and new loyalty programme members
Provide end-to-end setting up of programme campaigns on Loyalty engine
Ensure operational alignment, SLA monitoring and develop protocols, in conjunction with Loyalty Programme Manager for process improvement
Keep track of customer complaints and ensure timely resolution to drive customer satisfaction
Effectively liaise with internal (IT, Retail, Communications and Analytics team) and external partners (Call Centre, Back-end process vendor) to ensure smooth delivery of programme deliverables
Provide necessary reports on regular basis and also provide feedback to the management on process improvement
Degree in Marketing/Business Administration

انشره مع الأصدقاء

 
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