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Event Services Specialist

بواسطة Starwoodcareers
دبي دبي >
وظائف شاغرة وظائف شاغرة >
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التفاصيل
https://dbzstatic-a.akamaihd.net/.dist_a901fc9c85469d54b6f174ed27b081c6e94e86e5/ 9521238

التفاصيل: نُشِر بتاريخ: 20 ديسمبر 2017

  • اسم الشركة: Starwoodcareers
  • نوع التوظيف: دوام كامل
  • الراتب الشهري: غير محدد درهم
  • الحد الأدنى من خبرة العمل: 2 - 5 سنوات
  • الحد الأدنى من مستوى التعليم: غير محدد
  • صاحب الإعلان: صاحب العمل
  • المستوى المهني: متوسظ الخبرة

الوصف:

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.


Qualifications :

JOB SUMMARY
To execute all hotel events with a seamless turnover from sales to operations back to sales. Assure to provide all customers with a consistent, intuitive, high-level of service according to the Marriott event standards throughout the pre-event and post-event phases.

SCOPE / BUSINESS CONTEXT
Full Time position
Number of Direct Reports - 0
CANDIDATE PROFILE
Experience:
More than 2 years of experience in large scale hotel events department
More than 6 months of managing event planning for groups.
Skills and Knowledge
Understand group and catering positioning of the hotel
Knowledge of menu and food presentation
Attention to details
Confident and quick learner
Problem solving skills
Organization skills of multiple events at the same time
Knowledge of possible capacities and catering styles of the hotel
Understanding of how the different departments within the hotel are linked to each other
Effective communication skills and professional use of English language
Distribute information in a concise, well-organized and detailed manner
Manages guest conflict situations effectively
Remains calm and professional in stressful situations
Excellent time management skills and is able to prioritize work effectively
Education or Certification
College degree preferred
Multilingual preferred
Previous similar position in the event department in a large scale hotel

SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

As an expert being able to partner with a customer and craft individual events.
Taking care of a smooth transition from sales to events planning.
Handle events coming from Sales up to;
Focus on pop-up groups (group requests within 7 working days which will not go through sales)
Focus on pop-up events and being the contact person for the Marriott Regional Office.
Focus on future planning potential problems and/or conflicts from a service/planning point of view and solutions towards them to improve guest satisfaction and planning efficiency.
Being proactive in offering solutions.
Creating Banquet Event Orders.
Accurately forecasts all the events (bedrooms and/or catering)
Guidance and support throughout the event.
Being knowledgeable about product and services.
Handle the billing process; billing reviews with the guest and finalize billing accuracy with accounting.
Takes total ownership and responsibilities for the successful production of group events assigned.
Continuous communication with the operational team.
Be available as needed during the event phase for their assigned groups,
Guidance of client throughout the event. As the expert partner with the guest and be a consultant.
Attend the daily service communication tool; BEO meeting.
Up-sell last minute items accurate.
Conduct pre- and post-conference meetings
Show around in connection with in-house functions.
Coordinate all activities involving the pre- and post-event process.
Communicate challenging situations accurate to responsible departments.
Handle guest complaints in a professional manner and come up with solutions.

OTHER
Safety and Security
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
Follow company, hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.
Guest Relations
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests' service needs in a professional, positive, and timely manner.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Communication
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards, e.g. GuestVoice and Brand Standard Audit.
Physical Tasks
Enter and locate work-related information using computers and/or point of sale systems.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g., small print).
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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