تفاصيل الوظيفة
💼 Position: IT Support Engineer
📍 Location: UAE
🕒 Full-Time Opportunity
📌 Experience Required: Minimum 2 Years
🔧 What We’re Looking For
We are seeking a proactive and technically skilled IT Support Engineer with hands-on experience in:
✅ Windows Server Support (2016 / 2019 / 2022)
✅ L1 SQL Server Support
✅ System Integration & Application Support
✅ Server Monitoring & Troubleshooting
✅ Virtualization Technologies (Hyper-V / VMware)
✅ Networking & WAN Technologies
✅ Linux Basics
✅ CCTV / ANPR / IP Camera Systems
🎯 Key Responsibilities
• Provide administration and operational support for Windows Server environments. Linux distributions is a plus.
• Monitor server performance and health, performing basic troubleshooting related to CPU, memory, disk, and system services.
• Support for SQL Server environments, including:
o Monitoring SQL services and scheduled jobs
o Resolving database connectivity and login issues
o Executing and understanding basic SQL queries
• Support integrations between applications and databases to ensure seamless functionality.
• Monitor applications and services, identifying and troubleshooting issues proactively.
• Analyse system and application logs, escalating incidents with proper documentation when required.
• Manage incidents and service requests through ticketing systems in accordance with SLA requirements.
• Participate in scheduled maintenance activities and ongoing support operations.
• Willing to work in outdoor environments when required.
• Available to attend support calls outside regular working hours when necessary.
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