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Assistant Manager – Operations Taqyeem Kawader HR Consultancy

بواسطة Abu Dhabi University
دبي دبي >
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التفاصيل
https://dbzstatic-a.akamaihd.net/.dist_c0bebf795ce519096d270f5a82b9d0ee1f9b0489/ 9467066

التفاصيل: نُشِر بتاريخ: 20 ديسمبر 2017

  • اسم الشركة: Abu Dhabi University
  • نوع التوظيف: دوام كامل
  • الراتب الشهري: غير محدد درهم
  • الحد الأدنى من خبرة العمل: 5 - 10 سنوات
  • الحد الأدنى من مستوى التعليم: غير محدد
  • صاحب الإعلان: صاحب العمل
  • المستوى المهني: مدير

الوصف:

Job Description

The Assistant Manager - Operations will coordinate business activities for the Taqyeem Unit under the comapny to develop and execute appropriate strategies to achieve revenue, profit, and customer satisfaction. This role will be responsible for Taqyeem related deliverables with ultimate responsibility for the accuracy, completeness, timeliness and consistency of all data collected, processed and delivered to customers, including compliance with United Arab Emirates Government data standards and quality metrics.

Execution of business strategy in line with the UAE Government data standards and quality metrics.
Leadership of the end to end data process, including service deliveries.

- Maintain quality service by establishing and enforcing organization standards.
- Create a high performance, fair and exciting work environment that provides motivation and development opportunities for the teams
- Review performance achievements and targets regularly with teams and provide strategic direction to improve service delivery
- Ensure timely and accurate reporting of performance metrics and SLAs to the Management
- Identify and resolve problem situations
- Ensure department is in compliance, keep abreast of current requirements and changing legislation
- Responsibility to achieve operations metrics:
o Maximize utilization of resources
o Productivity of teams
o Profitability of teams
o Cost of Revenue
- Drive cost control measures across operations
- Provide strategic direction to drive consistency and quality improvements, leading to overall customer satisfaction.
- Ensure the highest level of customer satisfaction which will entail monitoring and providing feedback to team members to maintain service levels.
- Maintain a good working relationship and provide feedback to support teams.
- Act with a high degree of initiative, proactively seek opportunities to improve service levels, and analyze data to drive change.
- Promote the use of centralized project management documentation for all projects

Skills

The ideal candidate will preferably be operating in a Leadership position in a Data Center / KPO / BPO industry with experience in leading, managing, guiding and coaching the Operations team.
Qualification and Experience:
- Master’s Degree from a reputed management institution
- 8 to 10 years of overall experience
- 4 to 5 years in a leadership role in the Data Center / KPO / BPO industry managing 75 to 100 staff
- Experience working with the Government sector is desired
- Strong management experience
Desired skills/attributes
- Strong leadership skills with experience in managing a team
- Strong influencing skills with the ability to listen, understand and modify positions to achieve mutually acceptable outcomes
- Ability to engage and develop long term relationships with strategic customers.
- Strong analytical skills and numeric aptitude
- Highly driven, self-motivated, flexible with an enthusiastic approach.
- Problem solver and creative thinker
- A track record in delivering outcomes
- Demonstrated skills in prioritizing allocated tasks, whilst being a team player
- Ability to show initiative and quickly adapt to a new role or situation
- Strong communication and interpersonal skills
- Understanding of Data sources, policies & processes, and a champion for quality and global data standards
- Working knowledge of MS office

Job Details

Job Location: Dubai, UAE
Company Industry: Business Support
Requirements : Employer (Private Sector)
Job Role: Management
Employment Status: Full time
Employment Type: Employee
Monthly Salary Range: $5,000 - $6,000
Number of Vacancies: 1

Preferred Candidate

Career Level: Management
Years of Experience : Min: 8
Residence Location: United Arab Emirates
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Master's degree

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