جاري التحميل
يكتب...
بحث
 
+

Front Office - Front Desk Manager

بواسطة Rotana
دبي دبي >
وظائف شاغرة وظائف شاغرة >
حكومة / إدارة حكومة / إدارة >
مدير مكتب استقبال مدير مكتب استقبال >
التفاصيل
https://dbzstatic-a.akamaihd.net/.dist_6e25075e5c3a88837b63b836fd3112710bcc6146/ 10208

التفاصيل: نُشِر بتاريخ: 24 ديسمبر 2017

  • اسم الشركة: Rotana
  • نوع التوظيف: دوام كامل
  • الراتب الشهري: غير محدد درهم
  • المهنة: مدير مكتب استقبال
  • الحد الأدنى من خبرة العمل: 0 - 1 سنة
  • الحد الأدنى من مستوى التعليم: غير محدد
  • صاحب الإعلان: صاحب العمل
  • المستوى المهني: مدير

الوصف:

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby your role will include key responsibilities such as:
Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies.

Skills

Education, Qualifications & Experiences

You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

Knowledge & Competencies

The ideal candidate will be well versed with up selling and maximizing revenue techniques, always service oriented and with the passion to exceed the expectations of our guests at every turn. A positive, proactive, flexible and approachable attitude is a must. You will work well under pressure in a fast paced environment and be a great leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results

Media Rotana at a glance

Job Details

Job Location: Dubai, UAE
Department: Front Office
Employment Status: Full time
Employment Type: Mid-Career
Manages Others: Yes
Number of Vacancies: 1

Preferred Candidate

Years of Experience : Min: 2
Degree: Diploma

انشره مع الأصدقاء

 
الموقع غير محدد