Administrative & Customer Service Assistant – Work From Home After Training
سري
النشر منذ 2 أيام
تفاصيل الوظيفة
WE ARE HIRING – ADMINISTRATIVE & CUSTOMER SERVICE ASSISTANT
Location: Dubai, UAE – Work From Home After Training
Employment: Full-Time | Seasonal Contract (3–6 Months), with the possibility of permanent employment based on performance and business requirements.
Working Hours: 10:00 AM – 6:00 PM (UAE Time)
Working Days: As per agreed weekly schedule, including a weekly rest day
Salary: Negotiable, based on experience
Starting Date: Immediately
Visa: Valid UAE residence visa preferred; appropriate work authorization required
Languages: Fluent English required; Tagalog is an advantage
About Us
We are a small, established event management company based in Dubai, organizing regular community events, markets and exhibitions across various locations in the UAE.
We are looking for a reliable, well-organized, proactive and customer-oriented Administrative & Customer Service Assistant to support our existing administration team during our busy winter event season.
The ideal candidate should be confident in communicating with customers, managing reservations, handling administrative tasks and working independently after training.
Key Responsibilities
Customer Service & Communication
• Respond promptly and professionally to customer inquiries via email, WhatsApp, telephone, Facebook, Instagram and other social media platforms.
• Provide information about events, prices, availability, bookings and participation guidelines.
• Handle customer complaints, booking changes and general inquiries professionally.
Bookings & Reservations
• Manage exhibitor registrations, bookings and exhibition space reservations.
• Check available spaces and allocate tables according to event floor plans.
• Communicate with customers to arrange reservations and confirm exhibition spaces.
• Prepare and send payment links, booking confirmations and payment confirmations.
• Monitor incoming payments and follow up on outstanding transactions.
• Maintain accurate booking records and customer databases.
• Assist with booking transfers, cancellations and refund requests.
Event Administration
• Assist with event permit applications through UAE government and authority platforms.
• Prepare and submit event-related forms, documentation and correspondence.
• Maintain organized spreadsheets, booking records and digital files.
• Coordinate daily administrative tasks with the existing team.
• Ensure deadlines are met and customer requests are followed up efficiently.
Candidate Requirements
• Previous experience in administration, customer service, reservations or event coordination.
• Excellent written and spoken English.
• Tagalog language skills are an advantage for communication with our existing administration team.
• Strong computer skills, including Microsoft Office, Excel, email and WhatsApp Web.
• Familiarity with online booking systems, payment platforms and social media messaging.
• Excellent attention to detail and organizational skills.
• Ability to multitask and manage a high volume of customer inquiries.
• Fast learner who can quickly understand new systems and procedures.
• Friendly, patient and confident when dealing with customers.
• Able to work independently without constant supervision.
• Responsible and trustworthy when handling customer information and payment records.
• Familiarity with UAE government portals and event permit applications is an advantage.
• Must be based in Dubai and available for in-person training.
• Must have a personal laptop or computer, reliable internet connection and a suitable home working environment.
Training & Work From Home
The selected candidate will receive 2–3 weeks of in-person training in Dubai with our existing administration team.
Training will cover customer communication, booking procedures, floor plan allocations, payment processing, administration systems and event-related documentation.
Once training has been completed successfully and the candidate is confident in handling daily responsibilities independently, the position will transition to work from home.
The employee must remain available and responsive throughout the agreed working hours.
Contract Duration
We are initially offering a 3–6 month seasonal contract, with the possibility of extension or permanent employment depending on performance and business requirements.
Our Ideal Candidate
We are looking for someone who is:
Organized • Reliable • Independent • Detail-Oriented • Proactive • Customer-Focused • Efficient • Quick to Learn
Someone who takes ownership of tasks, follows up without constant reminders and can confidently handle daily customer communication and bookings.
How to Apply
Interested candidates should submit their CV along with the following information:
1. Previous administrative or customer service experience
2. Current UAE visa status
3. Earliest available starting date
4. Expected monthly salary
5. Availability for 2–3 weeks of in-person training in Dubai
Immediate availability is highly preferred!
Location: Dubai, UAE – Work From Home After Training
Employment: Full-Time | Seasonal Contract (3–6 Months), with the possibility of permanent employment based on performance and business requirements.
Working Hours: 10:00 AM – 6:00 PM (UAE Time)
Working Days: As per agreed weekly schedule, including a weekly rest day
Salary: Negotiable, based on experience
Starting Date: Immediately
Visa: Valid UAE residence visa preferred; appropriate work authorization required
Languages: Fluent English required; Tagalog is an advantage
About Us
We are a small, established event management company based in Dubai, organizing regular community events, markets and exhibitions across various locations in the UAE.
We are looking for a reliable, well-organized, proactive and customer-oriented Administrative & Customer Service Assistant to support our existing administration team during our busy winter event season.
The ideal candidate should be confident in communicating with customers, managing reservations, handling administrative tasks and working independently after training.
Key Responsibilities
Customer Service & Communication
• Respond promptly and professionally to customer inquiries via email, WhatsApp, telephone, Facebook, Instagram and other social media platforms.
• Provide information about events, prices, availability, bookings and participation guidelines.
• Handle customer complaints, booking changes and general inquiries professionally.
Bookings & Reservations
• Manage exhibitor registrations, bookings and exhibition space reservations.
• Check available spaces and allocate tables according to event floor plans.
• Communicate with customers to arrange reservations and confirm exhibition spaces.
• Prepare and send payment links, booking confirmations and payment confirmations.
• Monitor incoming payments and follow up on outstanding transactions.
• Maintain accurate booking records and customer databases.
• Assist with booking transfers, cancellations and refund requests.
Event Administration
• Assist with event permit applications through UAE government and authority platforms.
• Prepare and submit event-related forms, documentation and correspondence.
• Maintain organized spreadsheets, booking records and digital files.
• Coordinate daily administrative tasks with the existing team.
• Ensure deadlines are met and customer requests are followed up efficiently.
Candidate Requirements
• Previous experience in administration, customer service, reservations or event coordination.
• Excellent written and spoken English.
• Tagalog language skills are an advantage for communication with our existing administration team.
• Strong computer skills, including Microsoft Office, Excel, email and WhatsApp Web.
• Familiarity with online booking systems, payment platforms and social media messaging.
• Excellent attention to detail and organizational skills.
• Ability to multitask and manage a high volume of customer inquiries.
• Fast learner who can quickly understand new systems and procedures.
• Friendly, patient and confident when dealing with customers.
• Able to work independently without constant supervision.
• Responsible and trustworthy when handling customer information and payment records.
• Familiarity with UAE government portals and event permit applications is an advantage.
• Must be based in Dubai and available for in-person training.
• Must have a personal laptop or computer, reliable internet connection and a suitable home working environment.
Training & Work From Home
The selected candidate will receive 2–3 weeks of in-person training in Dubai with our existing administration team.
Training will cover customer communication, booking procedures, floor plan allocations, payment processing, administration systems and event-related documentation.
Once training has been completed successfully and the candidate is confident in handling daily responsibilities independently, the position will transition to work from home.
The employee must remain available and responsive throughout the agreed working hours.
Contract Duration
We are initially offering a 3–6 month seasonal contract, with the possibility of extension or permanent employment depending on performance and business requirements.
Our Ideal Candidate
We are looking for someone who is:
Organized • Reliable • Independent • Detail-Oriented • Proactive • Customer-Focused • Efficient • Quick to Learn
Someone who takes ownership of tasks, follows up without constant reminders and can confidently handle daily customer communication and bookings.
How to Apply
Interested candidates should submit their CV along with the following information:
1. Previous administrative or customer service experience
2. Current UAE visa status
3. Earliest available starting date
4. Expected monthly salary
5. Availability for 2–3 weeks of in-person training in Dubai
Immediate availability is highly preferred!
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الجنسية
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حجم الشركة
1-10
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- الموارد البشرية - الإدارة
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