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Voice Wholesale NOC Confidential Company

بواسطة Abu Dhabi University
دبي دبي >
وظائف شاغرة وظائف شاغرة >
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التفاصيل
https://dbzstatic-a.akamaihd.net/.dist_7f2db3fa116364daba1aa6dde6670a1a925b0dda/ 84163

التفاصيل: نُشِر بتاريخ: 25 ديسمبر 2017

  • اسم الشركة: Abu Dhabi University
  • نوع التوظيف: دوام كامل
  • الراتب الشهري: غير محدد درهم
  • الحد الأدنى من خبرة العمل: 2 - 5 سنوات
  • الحد الأدنى من مستوى التعليم: بكالوريوس
  • صاحب الإعلان: صاحب العمل
  • المستوى المهني: متوسظ الخبرة

الوصف:

Job Description

- The candidate will be working in the wholesale voice Network Operating Centre (NOC), operating and monitoring the voice wholesale trading platform.
- Perform proactive measures and system health checking.
- Handling trouble tickets from the customers and provide status updates on the tickets
- Act as the front line to the customers for fault handling and also provide first line support for troubleshooting
- Follow pre-defined operational procedures to perform the appropriate actions under different situations.
- Assist supervisors to prepare operational procedures related to the NOC functions

Skills

- University degree in telecommunication engineering.
- International voice wholesale experience is a must.
- Maximum four years of experience in NOC environment supporting voice wholesale trading.
- Should have sound knowledge of wholesale voice business and have worked with voice wholesale company is an advantage.
- Dealt with telecom Vendors, ISPs, and voice Wholesale customers.
- Dealing with Vendors /network supplier’s for all type of technical issue through e-mail, live chat and tickets systems.
- Providing quality/technical support to customers.
- Dealt with various big wholesale vendors in the market.
- Opening tickets to track and document resolution of problems with vendors as well as customers.
- Placing test calls. Analyze the system Logs, Call KPIs, CDR, to find the fault in A-Z route of different vendors and replace with the best route.
- Willingness to work in shifts.
- Pleasant characters with good discipline and customer oriented
- Good written and verbal communication skills in English other language is an advantage.
- ICT industry experience with cloud, switching & routing knowledge is a plus.

Education

Telecommunication

Job Details

Job Location: Dubai, UAE
Company Industry: Telecommunications
Job Role: Engineering
Employment Status: Full time
Employment Type: Employee
Monthly Salary Range: $500 - $1,000
Number of Vacancies: 1

Preferred Candidate

Career Level: Mid Career
Years of Experience : Min: 2 Max: 4
Degree: Bachelor's degree

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