تفاصيل الوظيفة
Job Purpose
Manage customer orders from initial receipt through the first stage of textile printing, ensuring every order is recorded accurately, prepared correctly, and passed to the heat-pressing stage without delays or errors.
Key Responsibilities
Customer Orders
Receive and review customer orders from the website, Instagram, WhatsApp, TikTok, and other sales channels.
Respond to customer enquiries professionally and confirm order details when required.
Verify the selected design, fabric type, quantity, measurements, customer details, payment status, delivery method, and required completion date.
Record every order accurately in the company’s order-tracking sheet or system.
Assign or confirm the correct order number and ensure it appears on all related files and materials.
Follow up on missing information, unclear artwork, or unpaid orders before production begins.
Update customers on their order status when required.
Printing Preparation and Production
Download, organise, and prepare customer design files for printing.
Check artwork size, colour selection, pattern repeat, orientation, and print quantity before production.
Prepare the printer, paper, ink, and required materials.
Complete the first stage of textile printing according to the production schedule.
Label printed transfer paper clearly to prevent orders from being mixed up.
Check printed output for colour, alignment, banding, ink marks, missing sections, or other defects.
Reprint defective work when authorised and record the reason for wastage.
Hand completed and clearly labelled orders to the Heat Press Operator.
Equipment and Material Control
Carry out basic daily printer checks, cleaning, and approved maintenance.
Monitor ink, printing paper, and other consumable levels.
Inform the Warehouse Supervisor before materials reach the minimum stock level.
Report equipment faults immediately and avoid operating unsafe or damaged machinery.
Keep the printing station clean, organised, and safe.
General Responsibilities
Protect customer information and design files.
Maintain organised digital and physical order records.
Support packing, stock counting, customer service, or other operational duties during busy periods.
Follow company procedures, health and safety requirements, and production deadlines.
Required Skills and Experience
Experience in textile, sublimation, digital, or large-format printing is preferred.
Comfortable using computers, order sheets, and social-media communication channels.
Strong attention to detail, especially with colours, measurements, quantities, and customer information.
Good written and verbal communication skills.
Able to manage several orders while maintaining accuracy.
Willing to learn printing software and equipment operation.
English is required; Arabic is an advantage.
Performance Expectations
Accurate order entry and labelling.
Minimal printing errors and material wastage.
Orders prepared according to the production schedule.
Prompt responses to customers and internal follow-ups.
Clean and properly maintained printing area.
Work Location: In person
تأشيرة عمل
مزايا وظيفية حسب قانون العمل الإماراتي
حزمة مايكروسوفت أوفيس
خدمة العملاء
فوتوشوب