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Team Leader - Operations Mindfield Resources

بواسطة Abu Dhabi University
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التفاصيل
https://dbzstatic-a.akamaihd.net/.dist_34b96953daa72831e376972502dc2678f67f8adb/ 53256

التفاصيل: نُشِر بتاريخ: 21 ديسمبر 2017

  • اسم الشركة: Abu Dhabi University
  • نوع التوظيف: دوام كامل
  • الراتب الشهري: غير محدد درهم
  • الحد الأدنى من خبرة العمل: 0 - 1 سنة
  • الحد الأدنى من مستوى التعليم: غير محدد
  • صاحب الإعلان: صاحب العمل
  • المستوى المهني: متوسظ الخبرة

الوصف:

Job Description

Our Client: One of the fastest growing entertainment setup in MENA region. Having multiple entertainment sites around GCC and undergoing expansion. Looking for 2 Team Leader Operations in Doha Qatar.
Your Role: You'll be responsible for Managing 3 key areas as a Customer Service First Customer Service and grievances, Second Food & Beverages segment & Third Cash management activities. It's a very well-rounded operational role responsible for achieving company objectives in sales, service, quality, appearance of facility and creating a positive, productive working environment. You'll lead by example and demonstrate a passion for the business and a high standard of operational excellence, ensuring all systems are operating accordingly and find ways to improve the efficiency of process. Oversee the health and safety of customers and staff. Perform Duty Management shifts, being responsible for the entire operation and the high quality of customer service.

Skills

Must Have: University Degree Knowledge, Skills and Attitude Prior management, operations, customer service experience in a similar position is a must Strong interpersonal, communication skills and being able handle multi task Quick thinker and is able to solve problems in a calm and timely manner Ability to manage people across all levels Positive outlook, high-energy level, and passionate about customer service Must be physically fit and has no previous serious injury Preferred - at least an intermediate level of athletic ability or sports background Must have valid basic CPR and First Aid Certification and Basic Food Hygiene Certification.

Job Details

Job Location: Dubai, UAE
Company Industry: Human Resources
Requirements : Employer (Private Sector)
Job Role: Customer Service and Call Center
Employment Status: Full time
Employment Type: Employee

Preferred Candidate

Career Level: Management

Company Profile

What we offer under the Talent Acquisition umbrella are:
Executive Search, Contingency-ensure quality, consistency and a profile assessment of every candidate.
Talent Mapping-Bring down the time to hire and increase the quality .

Our People
Happy capable people ensure great results and creating the right environment is essential to develop them further. We believe in promoting empowerment, intellectual rigor, respecting diversity of thought and perspective and of course the Fish! Philosophy which is a cornerstone of Mindfield. Hence an open culture prevails in the company which ensures that our clients get the 'ownership through partnership'
Our Mojo is driven by creating a winning work culture internally and great customer satisfaction.... walking into our offices you will get the vibes ...from a heavy duty espresso machine to the buzz generated by collaborative associates...We’ve got a start-up vibe and a start-up attitude towards getting things done despite our 20 years in the field

We have put our decades of practice into meaningful and measurable value delivery… that makes a difference!
We make a difference by providing highest standards of customer engagement- clients and candidates alike!
We have held ourselves accountable for candidate retention. (89% stick rates of our placements ’04-’14)
We have provided best talent fits to our clients (64% of placements promoted in 3yrs post joining ‘04-’14)
We have maintained high levels of engagement (98% candidate retention, 76% Client retention ‘04-’14)
As the 2nd largest networked brand, highest ranked for our responsiveness (LinkedIn) we have proven track record with 2 decades of practice.
At mindfield we love to engage on projects wherein the need is to drive change or diversity agendas. Since 2000 we have personally driven the Saudization drive for multiple clients across Junior to Senior level, . Have delivered on nationality and Gender Diversity agendas for clients.

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