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Lead Customer Service Specialist

بواسطة Honeywell
دبي دبي >
وظائف شاغرة وظائف شاغرة >
خدمة العملاء خدمة العملاء >
اختصاصي خدمة عملاء اختصاصي خدمة عملاء >
التفاصيل
https://dbzstatic-a.akamaihd.net/.dist_f095cc60214a493fbce4af35cdf267c7dd654a23/ 53195

التفاصيل: نُشِر بتاريخ: 14 ديسمبر 2017

  • اسم الشركة: Honeywell
  • نوع التوظيف: دوام كامل
  • الراتب الشهري: غير محدد درهم
  • المهنة: اختصاصي خدمة عملاء
  • الحد الأدنى من خبرة العمل: 0 - 1 سنة
  • الحد الأدنى من مستوى التعليم: بكالوريوس
  • صاحب الإعلان: صاحب العمل
  • المستوى المهني: متوسظ الخبرة

الوصف:

Deliver business value through Right and Fast partnership

The Lead Customer Service Specialist will serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order enquiries as to shipping dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues alongside processing orders including order entries, expediting orders, change orders, returns, monitoring order statuses and resolving discrepancies. You will act as a change agent and look for ways to improve the Customer Care processes.

Help Honeywell be the customer's top choice by delivering excellent customer care
Build up your business acumen while learning to address customer needs
Be part of the team that is solving complex problems for the customer

25

Customer Invoicing

25

Deliver Forecast Reports

25

Processing Returns

25

Order Processing

YOU MUST HAVE

Bachelor's degree / equivalent, or High school diploma with significant relevant experience.
Previous Customer Service experience within a similar industry

WE VALUE

A commercial minded individual with strong business acumen
A knowledge of principles and best practices in (customer service)

Good team and communication skills
An ability to take initiative and work with limited direction
An ability to learn quickly
Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems Five-Year Plan

INCLUDES

Continued Professional Development

ADDITIONAL INFORMATION

Job ID: req125748
Category:
Location: Emaar Buss.Park; Bld.2, Sheikh Zayed Road, Dubai, DBA ARE
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, $%&, or veteran status.

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