Customer Service Representative
سري
النشر منذ 18 ساعات
تفاصيل الوظيفة
The Customer Service Representative is the primary point of contact for customers, handling enquiries, orders, and complaints across phone, email, and chat. The role resolves issues efficiently while representing the company professionally and protecting customer relationships.
Key Responsibilities
Customer interaction
• Respond to customer enquiries by phone, email, live chat, and [social media / WhatsApp] within agreed response times
• Provide accurate information on products, services, pricing, availability, and policies
• Listen actively, identify the underlying need, and resolve issues at first contact where possible
• Escalate complex or sensitive cases to the appropriate team or supervisor with full context
Order and account handling
• Process orders, returns, exchanges, refunds, and cancellations
• Update customer accounts, contact details, and preferences accurately
• Track shipments and follow up on delivery issues
• Handle billing queries and payment questions
Complaints and problem resolution
• Manage complaints calmly and professionally; investigate and follow through to resolution
• Offer appropriate remedies within authority limits and company policy
• Follow up with customers to confirm the issue is closed to their satisfaction
Records and reporting
• Log all interactions accurately in the [CRM / ticketing system]
• Flag recurring problems, product faults, and process gaps to management
• Meet individual targets for response time, resolution rate, and customer satisfaction
• Contribute to knowledge base articles and FAQ updates
Qualifications
Required
• High school diploma or equivalent
• Clear, professional written and verbal communication
• Patience and composure when handling frustrated customers
• Computer literacy and the ability to navigate several systems at once
• Reliability and strong time management
Key Responsibilities
Customer interaction
• Respond to customer enquiries by phone, email, live chat, and [social media / WhatsApp] within agreed response times
• Provide accurate information on products, services, pricing, availability, and policies
• Listen actively, identify the underlying need, and resolve issues at first contact where possible
• Escalate complex or sensitive cases to the appropriate team or supervisor with full context
Order and account handling
• Process orders, returns, exchanges, refunds, and cancellations
• Update customer accounts, contact details, and preferences accurately
• Track shipments and follow up on delivery issues
• Handle billing queries and payment questions
Complaints and problem resolution
• Manage complaints calmly and professionally; investigate and follow through to resolution
• Offer appropriate remedies within authority limits and company policy
• Follow up with customers to confirm the issue is closed to their satisfaction
Records and reporting
• Log all interactions accurately in the [CRM / ticketing system]
• Flag recurring problems, product faults, and process gaps to management
• Meet individual targets for response time, resolution rate, and customer satisfaction
• Contribute to knowledge base articles and FAQ updates
Qualifications
Required
• High school diploma or equivalent
• Clear, professional written and verbal communication
• Patience and composure when handling frustrated customers
• Computer literacy and the ability to navigate several systems at once
• Reliability and strong time management
اللغات
كل الخيارات
الجنسية
كل الخيارات
حجم الشركة
11-50
- المحاسبة / المالية
- السيارات
- الصحة والجمال
- التنظيف /التدبير المنزلي
- الإنشاءات
- شيف / طباخ
- خدمة العملاء / مركز الإتصال
- إدارة وتحليل البيانات
- التصميم
- سائق / توصيل
- تعليم
- هندسة
- إدارة الفعاليات والمناسبات
- عامل / فنّي
- الموارد البشرية - الإدارة
- تكنولوجيا المعلومات
- خدمات قانونية
- خدمات لوجستية و توزيع
- التصنيع / التخزين
- كابتن بحري / بحار
- التسويق/الإعلان
- الاعلام,الفنون والترفيه
- الطب / الرعاية الصحية
- عقارات
- تشغيل المطاعم
- المبيعات / تطوير الأعمال
- السكرتارية / المكتب الأمامي
- الأمن /الحماية
- رياضة و لياقة
- السفروالضيافة
- أخرى
- يبحث عن عمل
English