النشر منذ 11 أيام
تفاصيل الوظيفة
Job Title: Quality Analyst – Call Auditing (Sales)
Location: UAE (On-site)
Job Type: Full-time
Salary: AED 4500-7500 per month
About Us:
We are a rapidly growing Call Center in the Financial Services industry, focused on delivering exceptional customer service and building a high-performance workforce. We offer excellent career growth in a fast-paced, target-driven environment.
Job Summary:
We are seeking a detail-oriented and experienced Quality Control Analyst to monitor, evaluate, and ensure the quality of sales calls. The ideal candidate must have strong expertise in call auditing within a sales environment, excellent analytical skills, and the ability to provide constructive feedback to improve performance, compliance, and customer experience.
Key Responsibilities:
• Monitor and evaluate sales calls on a daily basis.
• Ensure agents follow scripts, compliance guidelines, and sales processes.
• Identify errors in communication, sales approach, and customer handling.
• Prepare daily/weekly quality reports and performance analysis.
• Provide feedback and coaching to improve agent performance.
• Maintain accurate audit scores and quality records.
• Work closely with sales and operations teams to improve overall performance.
• Identify mis-selling, compliance violations, and process gaps.
• Support continuous improvement of customer experience and conversion quality.
Requirements:
• Male candidates only.
• Proven experience in Quality Control / Call Auditing (Sales domain is mandatory).
• Strong knowledge of sales call flow and customer interaction handling.
• Excellent listening, analytical, and evaluation skills.
• Ability to assess calls based on quality and compliance standards.
• Strong reporting and documentation skills.
• Good communication and feedback delivery skills.
• Must be fluent in Malayalam (mandatory).
• Good English communication skills.
• Experience in UAE/GCC is an added advantage.
• Experience in handling high-volume call auditing is a plus.
What We Offer:
• Competitive salary package
• Professional and growth-oriented work environment
• Career development in Quality and Operations
• Training and performance improvement support
Location: UAE (On-site)
Job Type: Full-time
Salary: AED 4500-7500 per month
About Us:
We are a rapidly growing Call Center in the Financial Services industry, focused on delivering exceptional customer service and building a high-performance workforce. We offer excellent career growth in a fast-paced, target-driven environment.
Job Summary:
We are seeking a detail-oriented and experienced Quality Control Analyst to monitor, evaluate, and ensure the quality of sales calls. The ideal candidate must have strong expertise in call auditing within a sales environment, excellent analytical skills, and the ability to provide constructive feedback to improve performance, compliance, and customer experience.
Key Responsibilities:
• Monitor and evaluate sales calls on a daily basis.
• Ensure agents follow scripts, compliance guidelines, and sales processes.
• Identify errors in communication, sales approach, and customer handling.
• Prepare daily/weekly quality reports and performance analysis.
• Provide feedback and coaching to improve agent performance.
• Maintain accurate audit scores and quality records.
• Work closely with sales and operations teams to improve overall performance.
• Identify mis-selling, compliance violations, and process gaps.
• Support continuous improvement of customer experience and conversion quality.
Requirements:
• Male candidates only.
• Proven experience in Quality Control / Call Auditing (Sales domain is mandatory).
• Strong knowledge of sales call flow and customer interaction handling.
• Excellent listening, analytical, and evaluation skills.
• Ability to assess calls based on quality and compliance standards.
• Strong reporting and documentation skills.
• Good communication and feedback delivery skills.
• Must be fluent in Malayalam (mandatory).
• Good English communication skills.
• Experience in UAE/GCC is an added advantage.
• Experience in handling high-volume call auditing is a plus.
What We Offer:
• Competitive salary package
• Professional and growth-oriented work environment
• Career development in Quality and Operations
• Training and performance improvement support
اللغات
كل الخيارات
الجنسية
هندي
حجم الشركة
51-200
بدلات
تأشيرة عمل
تأمين صحي
- المحاسبة / المالية
- السيارات
- الصحة والجمال
- التنظيف /التدبير المنزلي
- الإنشاءات
- شيف / طباخ
- خدمة العملاء / مركز الإتصال
- إدارة وتحليل البيانات
- التصميم
- سائق / توصيل
- تعليم
- هندسة
- إدارة الفعاليات والمناسبات
- عامل / فنّي
- الموارد البشرية - الإدارة
- تكنولوجيا المعلومات
- خدمات قانونية
- خدمات لوجستية و توزيع
- التصنيع / التخزين
- كابتن بحري / بحار
- التسويق/الإعلان
- الاعلام,الفنون والترفيه
- الطب / الرعاية الصحية
- عقارات
- تشغيل المطاعم
- المبيعات / تطوير الأعمال
- السكرتارية / المكتب الأمامي
- الأمن /الحماية
- رياضة و لياقة
- السفروالضيافة
- أخرى
- يبحث عن عمل
English