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Spa Receptionist

بواسطة Starwoodcareers
دبي دبي >
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التفاصيل
https://dbzstatic-a.akamaihd.net/.dist_57bdea65498a761a7c017f61f95a268a1de927aa/ 54428

التفاصيل: نُشِر بتاريخ: 18 ديسمبر 2017

  • اسم الشركة: Starwoodcareers
  • نوع التوظيف: دوام كامل
  • الراتب الشهري: غير محدد درهم
  • المهنة: موظف استقبال
  • الحد الأدنى من خبرة العمل: 1 - 2 سنوات
  • الحد الأدنى من مستوى التعليم: غير محدد
  • صاحب الإعلان: صاحب العمل
  • المستوى المهني: متوسظ الخبرة

الوصف:

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.


Qualifications :

POSITION PURPOSE

Provide personalized guest care to guests following their journey from arrival to departure.
Schedule, change and cancel guest appointments.
Educate and excite guests regarding spa services and products.
Manage administrative duties of desk including billing transactions.
Assist with maintaining cleanliness of spa and laundry requirements.
MAIN RESPONSABILITIES

Accurately schedule all Spa appointments, changes, cancellations and confirm reservations.
Inform guests of Spa Policies.
Accurately process all billing and posting for spa and retail services: report any overages and shortages to supervisor.
Meet specific sales targets for upsell and retail sales as set by spa manager.
Communicate with therapists regarding schedule updates and guest requests.
Anticipate guests' needs and follow up on details as such for guest service.
Present towel and tea setup to guests and any other amenities as requested by Spa Manager.
Accurately explain spa treatment menu, promotions, retail, fitness, memberships and packages to guests.
Provide direct personal assistance/support to the Spa Manager whenever appropriate and to ensure the provision of excellent guest service.
Attend all training courses and department meetings as deemed necessary, and must adhere to training as set down by the Spa Manager.
Ensure a clean, maintained and safe environment for the safety, comfort and enjoyment of guests.
Replenish spa amenities and towels as needed throughout the day.
Assist with inventory of retail and supplies as needed.
Report any technical problems with equipment to the appropriate contact immediately.
Maintain a high standard of appearance and personal hygiene as laid down by the Spa Manager.
Organize and facilitate spa group bookings.
Follow through with guests comeback data and prepare thank you notes.
Drive business goals for spa service and retail revenue.
Ensure display of desk and surrounding retail area set and fresh.
PROFILE REQUIRED

Education

High School Diploma preferred.
Experience

At least 1 year of experience as a receptionist in the luxury hospitality industry. More experience preferred.
Key Competencies

Communication skills
Organisational skills
Guest focus
Discipline
Build Personal Effectiveness

Personality: Warm, welcoming, smiling and pleasant.
Act with integrity.
Excellence in communication skills: verbally and listening.
Exhibit self-confidence
Make sound decisions
Take initiative
Create Team Focus

Build relationships
Facilitate open communication
Foster teamwork
Promote team diversity
Customer service orientation
Create High Performance Culture

Able to multi-task and to set clear priorities
Effective organisational development
Take ownership
Results oriented
Lead Change and Innovate

Build support for change
Drive continuous improvement
Share best practices
Other skills (Language, Computers)

Fluency in English and preferably another language
Good computer skills
Grooming:
All employees must maintain a neat, clean and well-groomed appearance per Marriott standards.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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