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Spa Manager – Jumeirah Pre-opening Hotel

بواسطة Jumeirah
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التفاصيل
https://dbzstatic-a.akamaihd.net/.dist_7f2db3fa116364daba1aa6dde6670a1a925b0dda/ 54415

التفاصيل: نُشِر بتاريخ: 17 ديسمبر 2017

  • اسم الشركة: Jumeirah
  • نوع التوظيف: دوام كامل
  • الراتب الشهري: غير محدد درهم
  • المهنة: مدير سبا
  • الحد الأدنى من خبرة العمل: 5 - 10 سنوات
  • الحد الأدنى من مستوى التعليم: بكالوريوس
  • صاحب الإعلان: صاحب العمل
  • المستوى المهني: مدير

الوصف:

About Jumeirah:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we'll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine'.

About the Job:
An exciting opportunity has arisen for a highly motivated Spa Manager to join one of Jumeirah's pre-opening hotels. The main duties and responsibilities of this role are as follow:

Plan, organize and manage the operation and administration of the Spa so that guests are treated according to the processes procedures and high quality standards of the Spa.

Provide input for the design, development and / or renovation of the Spa facilities in alignment with the industry trends and directions provided by the Group, so as to enable the creation of competitive and high quality facilities.

Motivate and train all Spa associates for the provision of excellent therapy services to guests and maximize of their Spa experience, by advising correct treatments and offering full product knowledge, in accordance with Spa protocol and accepted certification practices.

Manage the daily operation of the Spa, reviewing and ensuring that all facilities operate according to standards, the employment shifts are arranged according to the operations needs and workload of the SBU, administration of guests (e.g. bookings, payments, data base update) is performed accurately and that the inventory of the required supplies/material is always at the necessary level to enable the effective operation of the Spa.

Ensure customers and guests receive friendly and consistent personalized service from all team members in order to promote the Group reputation of excellence and devotion for a luxury experience to all of its guests.

Review that all Spa facilities, personnel and services are in compliance with the processes and procedures of the Group, the regulations set by the local legislation and are equipped with the necessary supporting documents and license, in order to enable the safe, legal and uninterrupted provision of services.

Monitor the performance and effectiveness of the designed wellbeing programmes of the Spa, including financial performance, guest feedback, Mystery Shopper, etc., identifying areas for improvement and introduce modifications or new ideas to meet the lifestyle aspirations of the Spa guests, increase the Spa customers and advance the Spa's reputation.

Contribute to the preparation of the Spa budget and monitor the financial performance versus the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon.

Manage the day-to-day operations of the Spa, providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards and liaise with internal and external parties at the appropriate levels to ensure smooth flow of operations.

Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests.

Recommend some improvements to departmental policy, implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.

Motivate subordinates and identify opportunities for participating in change initiatives, programmes and projects taking into account international best practices, improvement of business processes, cost reduction and productivity improvement.



Qualifications :

About you:
In order to be considered for this role, you will have gained a Bachelor Degree in Health Physics or equivalent field from an international well known university and will possess a minimum of 3 year experience managing a team at the spa with a proven track record of measureable success and at least 6 years of experience in a relevant field, preferably within the international luxury hospitality industry. You will also have to demonstrate the following:

Excellent understanding of the services provided by the Fitness & Spa Facilities.

Knowledge and experience with integrated wellness approaches and working models.

Strong customer orientation service.

Strong analytical and numerical skills.

Very good with strategic and creative thinking.

Strong market and competitiveness awareness.

Strong communication and negotiation skills.

Very good command of the English language.
About the Benefits:

This position offers a highly competitive salary and package which includes; housing allowance, annual flight allowance, medical and dental coverage, pension, life and accident insurance, retail and leisure discounts, complimentary use of Jumeirah F&B Outlets and reduced hotel rates.

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