Automotive Garage Customer Service Advisor
Pegasus Racing Automotive & Motorsports
النشر منذ 20 ساعات
تفاصيل الوظيفة
Customer Service Advisor – Luxury & Performance Vehicles**
Pegasus Racing Automotive & Motor Sports Services | Al Ttay, Dubai | Full-time
About Us
Pegasus Racing is a specialist independent workshop servicing high-end, performance and luxury vehicles across all brands. Our clients expect dealership-level service with a personal touch, and we're looking for the person who makes that happen.
**The Role**
You are the face and voice of Pegasus. You own the customer relationship from first call to car handover, especially with our UAE National and VIP clients, making sure every customer feels respected, informed and prioritised.
**Responsibilities**
- Be the main point of contact for customers by WhatsApp, phone and in person
- Receive vehicles, understand the customer's needs, and document concerns accurately
- Explain diagnoses, quotations and repair plans in clear, simple language (Arabic and English)
- Get customer approvals before work proceeds; no surprises on cost or timing
- Give proactive progress updates (parts orders, shipping, delays) before the customer has to ask
- Handle complaints and difficult conversations calmly, with discretion and diplomacy
- Coordinate daily with the workshop manager and technicians on job status and priorities
- Manage handovers: explain work done, invoice and next service needs
- Build long-term relationships and repeat business with key clients
- Keep job records and customer updates current in our systems
**Requirements**
- Bachelor's degree or diploma in Business Administration, Hospitality, Marketing, Automotive, or a related field
- Certified customer service training (e.g., CX, customer relations, or OEM dealership service advisor certification)
- 5+ years of proven experience as a Service Advisor or Customer Relations role, ideally at a luxury or performance car dealership or workshop
- Fluent Gulf/Emirati Arabic and good English (spoken and written)
- Alternatively, able to handle arabic customers and bridge the gap.
- Strong understanding of Emirati culture, etiquette and customer expectations
- Basic technical knowledge of vehicles (able to discuss suspension, engine, electrical issues with confidence)
- Professional appearance, calm under pressure, and excellent people skills
- Organised, responsive and comfortable working by WhatsApp
- Valid UAE driving licence
**Nice to Have**
- Existing network of luxury car owners in the UAE
- Experience with workshop management or CRM software
- Passion for cars and motorsport
**We Offer**
- Competitive salary + performance incentives
- Work with some of the finest cars in the UAE
- A growing, hands-on team where your input matters
**To apply:** send your CV ] or WhatsApp. Keep an eye on dubizzle chat also.
Pegasus Racing Automotive & Motor Sports Services | Al Ttay, Dubai | Full-time
About Us
Pegasus Racing is a specialist independent workshop servicing high-end, performance and luxury vehicles across all brands. Our clients expect dealership-level service with a personal touch, and we're looking for the person who makes that happen.
**The Role**
You are the face and voice of Pegasus. You own the customer relationship from first call to car handover, especially with our UAE National and VIP clients, making sure every customer feels respected, informed and prioritised.
**Responsibilities**
- Be the main point of contact for customers by WhatsApp, phone and in person
- Receive vehicles, understand the customer's needs, and document concerns accurately
- Explain diagnoses, quotations and repair plans in clear, simple language (Arabic and English)
- Get customer approvals before work proceeds; no surprises on cost or timing
- Give proactive progress updates (parts orders, shipping, delays) before the customer has to ask
- Handle complaints and difficult conversations calmly, with discretion and diplomacy
- Coordinate daily with the workshop manager and technicians on job status and priorities
- Manage handovers: explain work done, invoice and next service needs
- Build long-term relationships and repeat business with key clients
- Keep job records and customer updates current in our systems
**Requirements**
- Bachelor's degree or diploma in Business Administration, Hospitality, Marketing, Automotive, or a related field
- Certified customer service training (e.g., CX, customer relations, or OEM dealership service advisor certification)
- 5+ years of proven experience as a Service Advisor or Customer Relations role, ideally at a luxury or performance car dealership or workshop
- Fluent Gulf/Emirati Arabic and good English (spoken and written)
- Alternatively, able to handle arabic customers and bridge the gap.
- Strong understanding of Emirati culture, etiquette and customer expectations
- Basic technical knowledge of vehicles (able to discuss suspension, engine, electrical issues with confidence)
- Professional appearance, calm under pressure, and excellent people skills
- Organised, responsive and comfortable working by WhatsApp
- Valid UAE driving licence
**Nice to Have**
- Existing network of luxury car owners in the UAE
- Experience with workshop management or CRM software
- Passion for cars and motorsport
**We Offer**
- Competitive salary + performance incentives
- Work with some of the finest cars in the UAE
- A growing, hands-on team where your input matters
**To apply:** send your CV ] or WhatsApp. Keep an eye on dubizzle chat also.
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