تفاصيل الوظيفة
We are seeking an analytical and commercially minded Business Operations Analyst to study how the business actually runs, measure its performance, and turn the findings into practical improvements in cost, speed, quality, and service. Reporting to the Operations Manager, Director of Operations, or Head of Business Performance, the successful candidate will work across departments, giving management clear, reliable data and well-argued recommendations instead of raw numbers.
The core of the role is performance measurement and reporting. The Business Operations Analyst collects data from ERP, WMS, POS, CRM, and departmental systems, cleans and consolidates it, and builds regular reports and dashboards covering productivity, throughput, cost per unit, on-time delivery, service levels, utilisation, and variance against budget. Definitions of each measure are agreed with the business so that everyone reads the same number the same way, and unusual movements are investigated and explained, with the cause and the likely effect clearly stated.