تفاصيل الوظيفة
Dedicated Customer Service professional with 2+ years of high-volume call-centre experience, ready to deliver exceptional client experiences for your team in the UAE.
At Reliance Jio, I handled 80+ inbound and outbound interactions daily while consistently achieving 95%+ CSAT and meeting all SLA targets. I reduced Average Handling Time by streamlining call flows, improved first-call resolution, and maintained audit-ready CRM records for every interaction. My UAE role as a Visa & Immigration Process Coordinator has further sharpened my client onboarding, escalation handling, and follow-up communication skills. https://wa.me/971568510509
What I bring:
- First-call resolution & escalation handling
- CRM management and accurate data entry
- Client query management, follow-up & status updates
- SLA & CSAT optimisation
- Calm, professional, customer-first communication
Languages: English (Fluent), Hindi (Fluent), Kannada (Native), Malayalam (Intermediate) —<a href="https://wa.me/971568510509">Contact Me</a> ideal for serving the UAE's diverse customer base.
Husband-sponsored visa (no sponsorship required), based in Dubai, and available to join immediately. BBA graduate.
I would welcome the opportunity to contribute to your customer service or call-centre team.
Sincerely,
Suhana