Muhammad Qasim Irshad
qasimbutt1414 (at) gmail (dot) com
CUPAGAHWA, Dubai Silicon Oasis, United Arab Emirates (03 OCT 2017 Till 30 OCT 2018)
Position: Assistant Cafe Manager.
•Assume responsibilities in absence of Store Manager.
•Assists store manager in managing a profitable store, reviewing controllable expenses, and monitoring labor costs.
•Partners with the store manager in creating sales volume growth and creating a positive customer experience.
•Assists store manager in planning and executing sales promotions and maintaining a positive community image.
•Ensures that the store has sufficient product, merchandise, and supplies needed to manage an efficient store
•Performs opening and closing duties, also has an understanding and is capable of teaching cash register operation.
•Delegates duties, as necessary, to shift supervisors and baristas.
•Performs financial documentation and register readings during the shift.
•Ensures that the store, backroom, and equipment are maintained in a safe and clean manner.
•Conducts pre-employment interviews designed to minimize team member turnover and to ensure proper staffing levels are maintained.
•Assists store manager in writing a weekly schedule according to labor guidelines and considers any fluctuations in sales due to holidays or local events.
•Assists the store manager in maintaining proper loss prevention standards, reviewing cash handling procedures, deposits, and safety procedures.
•Informs the store manager of any operational inconsistencies, employee incidents, accidents, potential safety hazards, or any unusual or pertinent events.
•Reports employee accidents and potential safety hazards to the store manager; complete appropriate paperwork, and recommends a proper course of action.
•Monthly Audit to ensure that store is fallowing Brand standard
Al Khaja Group L.L.C ( July 13, 2015, Till Aug 24, 2017)
GLORIA JEAN’S COFFEES SHOP, DUBAI MALL, UAE “July 13, 2015, Till Aug 24, 2017”
Position: Store in Charge, Barista, Maestro, Customer Services, Sales and Services, Sales Retail, F&B Attendant.
Store in charged: Duties and Responsibilities.
•Manage Sales, Operational and human resources of the store to ensure maximum sales profit.
•Meeting guest satisfaction by ensuring product availability.
•Taking ownership, the full responsibility of the store.
•Responsible for achieving sales target and profit for the store through daily, team commitment, SMART action plan and use of short and long-term planning.
•Monitoring and supervising store performance and maintain good management of the store.
•Optimize the result and the gross profit vs. the margin by category of the product.
•Conducting an audit to ensure the store is properly following the brand stander.
•Full responsibility of team member, under the supervision of area manager, managing and developing sales team with permanent goal focus.
•Responsible for organizing training with the brand trainer
•Marinating awareness of market trend in the Industry, Understanding forthcoming customer initiative and monitoring what is being practiced by local competitors.
•In Charged of the appraisal process of team member “PDT Personal Development Plan, Self-review form an appraisal form.
Higher Secondary School (2004 - 2006)
B.Com (Bachelor Of Commerce)
Higher Secondary School (2002 - 2004)
Board of Intermediate and Secondary Education, Gujranwala, Pakistan
Secondary school: (2000 - 2002)
Board of intermediate and secondary education, Gujranwala, Pakistan
Marital Status: Married
Languages: - English,Urdu,Punjabi
References: - Will be available on request.