Customer Service Specialist
تفاصيل الوظيفة
SAROJIT SHEE
Senior Customer Support Specialist
Address: Apartment 101, 1st Floor, Building Al Marri 1, Rolla Street, Bur Dubai, Dubai, UAE.
To,
The Hiring Manager
Dubai, UAE
July 28, 2026
Dear Hiring Manager,
I am writing to express my interest in the Senior Business Development Executive role at the contact centre of your esteemed company. With over a decade of experience in customer service and process management across leading organisations, including EXL, American Express, Cognizant, and Infosys BPO, I bring proven expertise in client engagement, team leadership, and operational excellence.
I am experienced in delivering high-quality international customer service across email, chat, and voice channels. I bring strong expertise in customer engagement, ticket lifecycle management, SLA adherence, and escalation handling. Throughout my career, I have supported global customers across the US, UK, and Australian markets.
My experience includes managing high-volume ticket queues, resolving complex customer concerns, maintaining CSAT
scores above 95%, and consistently meeting strict SLA and quality benchmarks.
I am highly comfortable working in fast-paced environments and I take pride in delivering empathetic, accurate,
and efficient customer support that strengthens brand trust and customer loyalty.
These experiences have honed my ability to manage high-pressure environments, foster
collaboration, and deliver results with precision. I am also highly proficient in tool
Salesforce, advanced Microsoft Excel, and live chat platforms and skills that enable me to
combine customer-centric service with efficient operational execution.
I am confident that my strong communication skills, leadership background, and customer-first mindset align with your team’s goals.
I would welcome the opportunity to contribute my skills and experience to your customer experience team and would be happy to discuss how I can add value to your organization.
Thank you for your time and consideration.
Warm regards,
Sarojit Shee
Senior Customer Support Specialist
Address: Apartment 101, 1st Floor, Building Al Marri 1, Rolla Street, Bur Dubai, Dubai, UAE.
To,
The Hiring Manager
Dubai, UAE
July 28, 2026
Dear Hiring Manager,
I am writing to express my interest in the Senior Business Development Executive role at the contact centre of your esteemed company. With over a decade of experience in customer service and process management across leading organisations, including EXL, American Express, Cognizant, and Infosys BPO, I bring proven expertise in client engagement, team leadership, and operational excellence.
I am experienced in delivering high-quality international customer service across email, chat, and voice channels. I bring strong expertise in customer engagement, ticket lifecycle management, SLA adherence, and escalation handling. Throughout my career, I have supported global customers across the US, UK, and Australian markets.
My experience includes managing high-volume ticket queues, resolving complex customer concerns, maintaining CSAT
scores above 95%, and consistently meeting strict SLA and quality benchmarks.
I am highly comfortable working in fast-paced environments and I take pride in delivering empathetic, accurate,
and efficient customer support that strengthens brand trust and customer loyalty.
These experiences have honed my ability to manage high-pressure environments, foster
collaboration, and deliver results with precision. I am also highly proficient in tool
Salesforce, advanced Microsoft Excel, and live chat platforms and skills that enable me to
combine customer-centric service with efficient operational execution.
I am confident that my strong communication skills, leadership background, and customer-first mindset align with your team’s goals.
I would welcome the opportunity to contribute my skills and experience to your customer experience team and would be happy to discuss how I can add value to your organization.
Thank you for your time and consideration.
Warm regards,
Sarojit Shee
اللغات
كل الخيارات
الجنسية
كل الخيارات
منطقة
وسط مدينة دبي, دبي, الإمارات
عرض الخريطة
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- التنظيف /التدبير المنزلي
- الإنشاءات
- شيف / طباخ
- خدمة العملاء / مركز الإتصال
- إدارة وتحليل البيانات
- التصميم
- سائق / توصيل
- تعليم
- هندسة
- إدارة الفعاليات والمناسبات
- عامل / فنّي
- الموارد البشرية - الإدارة
- تكنولوجيا المعلومات
- خدمات قانونية
- خدمات لوجستية و توزيع
- التصنيع / التخزين
- كابتن بحري / بحار
- التسويق/الإعلان
- الاعلام,الفنون والترفيه
- الطب / الرعاية الصحية
- عقارات
- تشغيل المطاعم
- المبيعات / تطوير الأعمال
- السكرتارية / المكتب الأمامي
- الأمن /الحماية
- رياضة و لياقة
- السفروالضيافة
- أخرى
- يبحث عن عمل
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