تفاصيل الوظيفة
Managed endtoend collections lifecycle including early bucket, midbucket, and hard bucket recovery for multiple portfolios (telecom, banking, and financial services). Handled highvolume outbound/inbound calls to negotiate repayments, resolve disputes, and drive closures while maintaining customer relationships. Achieved consistent monthly recovery targets (75%–80%) through effective negotiation strategies and followups. (Replace with actual numbers — don’t skip this.) Specialized in skip tracing techniques to locate unreachable customers using internal tools and databases. Ensured strict adherence to compliance, FDCPA guidelines, and company policies during all customer interactions. Worked on aging buckets (30–180+ DPD) and implemented customized strategies for recovery based on risk segmentation. Maintained accurate records in CRM systems and updated payment commitments, dispute logs, and call notes.